Jacksonville, FL — MSP OneShare, the first managed service provider (MSP) community owned by its members and backed by International Business Products, Inc. (IBPI), is pleased to announce a new vendor partnership with Helpt, a leading provider of 24/7, U.S.-based IT help desk services.
Helpt delivers around-the-clock technical support that enables MSPs to scale their operations without sacrificing the customer experience. Acting as an extension of an MSP's team under its own brand, Helpt's experienced technicians resolve end-user issues with speed, empathy, and technical expertise.
The partnership provides MSP OneShare and IBPI members with access to flexible support solutions, including after-hours coverage, overflow assistance, or a fully outsourced service desk. By extending service capacity, Helpt gives MSPs the frontline support they need to reduce technician burnout, improve response times, and create better customer experiences.
"Every MSP is looking for ways to grow while maintaining exceptional service," said Lynn Williams, Director of MSP Partnerships & Programs for MSP OneShare. "Helpt gives our members the ability to extend their support capabilities with experienced U.S.-based technicians who truly operate as part of their team. It's a powerful solution that helps MSPs scale more efficiently, improve service delivery, and free their internal staff to focus on higher-value work."
"We've always believed a great help desk should do more than answer tickets. It should help your business grow," said David Sohn, Founder of Helpt. "That's why we're excited to partner with MSP OneShare to give members a new approach to support. One that feels like an extension of your own team, delivers a better experience for your customers, and gives your engineers more time to focus on what they do best."
MSP OneShare continues to expand its growing portfolio of technology vendors that help members strengthen their businesses, increase profitability, and deliver best-in-class managed IT services. Backed by IBPI's decades of experience supporting the office technology channel, MSP OneShare combines the buying power of an international organization with a member-owned community focused exclusively on the needs of today's MSPs.
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About Helpt
Helpt delivers 24/7, U.S.-based IT help desk services that enable organizations to scale their operations without sacrificing the customer experience. Acting as an extension of your team and under your brand, our experienced technicians resolve end-user issues with speed, empathy, and technical expertise.
Whether you need after-hours coverage, overflow assistance, or a fully outsourced service desk, our team reduces technician burnout, improves response times, and increases customer satisfaction by delivering consistent, high-quality support around the clock.
All Human. All U.S. All the Time.
About MSP OneShare
MSP OneShare is the first MSP community that its members own. Backed by IBPI, MSP OneShare brings together managed service providers through a unique community-driven model offering no annual membership fees, industry-leading vendor partnerships, rebates, peer collaboration, education, and business growth opportunities designed to help MSPs thrive.
For information about MSP OneShare - IBPI:
Lynn Williams
Director, MSP Partnerships & Programs
lynn@ibpi.net
For information about Helpt :
David Sohn
Founder
david.sohn@gethelpt.com